Privacy Policy
Last updated: July 5, 2026
Botiq (the "platform", "we", "us") is a service for building AI chatbots that answer questions based on documents uploaded by a business (RAG). This page describes what data we collect when you use botiq.kz and its connected channels, how we use and store it, and with whom we share it.
Data controller: Individual Entrepreneur Turdakhov (ИП Турдахов), IIN (Individual Identification Number) 830928301145, address: Republic of Kazakhstan, Almaty, Zhetysu District, 12 Belorusskaya St.. The Botiq service (botiq.kz) is owned and operated by Individual Entrepreneur Turdakhov (ИП Турдахов). Full company details are available on the contacts and company details page (in Russian).
1. Data we collect
- Account data: name, email and password (stored hashed) — when you sign up directly or via social login.
- Social login: when you sign in with Google, Telegram or VK, we receive the profile identifier, name and email/phone number that the provider shares via OAuth. Social network passwords are never shared with us or stored.
- Bot content: documents, price lists and other materials the bot owner uploads to train the bot (knowledge base).
- Conversations: messages between customers and the bot (and a human operator, when live operator mode is used) in connected channels — the website widget, Telegram and WhatsApp.
- Technical data: IP address, device/browser type and service logs — for operation, diagnostics and abuse prevention.
2. How we use data
- To let the bot answer based on the materials uploaded by a specific business (RAG search).
- To keep and show conversation history to the account owner.
- To operate the channels: website widget, Telegram, WhatsApp.
- For authentication, account security and abuse prevention.
- To contact you about the service (notifications, replies to your requests).
3. Sharing data with third parties
We do not sell personal data. Message text is sent to third-party AI providers solely to generate the bot's reply (real-time processing, not used to train third-party models where this is guaranteed by the provider's terms). To operate the messaging channels, data is shared with the respective platforms:
- Telegram — when a Telegram channel is connected to a bot.
- WhatsApp (Meta) — when a business customer connects a WhatsApp Business channel; messages are sent through the official WhatsApp Business Cloud API.
- Google / VK — only during OAuth sign-in, to verify your identity.
4. International data transfers
Some of the AI providers we use are located outside the Republic of Kazakhstan. By using the platform, you consent to the cross-border transfer of message text to such providers only to the extent necessary to generate the bot's reply.
5. Storage and protection
Data is stored on the platform's servers with restricted access (only the account owner and authorized support staff). Each business account is isolated: a bot answers only from its own owner's data.
6. Your rights
You can request access to, correction or deletion of your data by writing to [email protected]. Deleting an account deletes the uploaded documents and conversation history, unless retention is required by law (for example, for accounting). See Data Deletion Instructions.
7. Cookies
The website uses only essential cookies for sessions and authentication. The platform does not set third-party advertising or tracking cookies.
8. Legal basis
Personal data is processed in accordance with the Law of the Republic of Kazakhstan "On Personal Data and Their Protection" No. 94-V of May 21, 2013.
9. Contact
For questions about personal data processing: [email protected]. See also our Terms of Service.